Handle escalations from clients and workers: failed payments, unresolved disputes, account issues, and fraud reports. You'll review evidence, mediate between parties, and make fair resolutions using Graft's internal tools. Prior experience in customer service, legal support, or mediation is a strong advantage.
What you will do
- Handle escalations from clients and workers: failed payments, unresolved disputes, account problems and fraud reports.
- Review evidence from both sides, mediate, and make fair resolutions that you explain, using Graft's internal tools.
- Reply to people in plain, kind language.
- Spot problems that keep coming back and tell the team so they can be fixed at the source.
What we are looking for
- Experience in customer service, legal support or mediation is a strong advantage.
- Patience, fairness and a steady temper when people are upset.
- Clear writing.
- Comfort dealing with money disputes and keeping the facts straight.
How to apply
Press Apply, attach your CV and, in your cover letter, tell us about a difficult complaint you resolved and how.
