When you hire someone online without protection, you're taking a risk. Escrow eliminates both risks.
What escrow means
Escrow is a secure holding arrangement where a trusted third party holds funds until both sides fulfil their obligations.
The flow
- Client funds escrow. After a bid is accepted, the client pays the agreed amount. The money moves into a secure escrow account, not to the grafter.
- Work begins. The grafter sees that funds are secured and begins work.
- Client confirms completion. Once done to the client's satisfaction, they tap "Confirm complete." Funds are released immediately to the grafter.
- Auto-release after 24 hours. If the client takes no action after the grafter marks work complete, funds are automatically released after 24 hours.
What happens in a dispute
If the client is unhappy with the work, they can raise a dispute before confirming completion. Graft's team reviews the case and makes a fair determination. Most disputes are resolved within 48 hours.
Protection fee
Graft charges a 6% protection fee on each escrow payment, and 2% on a cash job. The client pays it on top of the price agreed: a $100 job is charged as $106, plus the payment company’s own small charge for paying online. The grafter receives the full $100. Our fee is never taken out of their pay. See exactly how the money moves.
